Operational Management

Spa Operational Consultancy and Management

We understand your spa business and provide tailored guidance on spa operation service to ensure your spa and wellness business grow while you can focus on your core business. We will create standard operation procedures, unique hands on techniques, enhanced service standards and retail sales strategy through professional recommendations.

Sectors we could improve on:
> Professional service standards
> Higher Guest satisfaction
> More Proactive Service
> More effective Marketing & PR initiatives
> Implementing measuring & improved KPI performance
> Spa and Service Detailing
> Spa maintenance schedule
> Hygiene & Cleanliness standards

Operational Enhancement & Support

We provide training, pre-opening and operational enhancement, management support and assessment of current operation to prestigious Spas globally.

Some services we could offer:

> Spa Management
Provide an experience Spa Manager to fill your spa/wellness employment gap, to assess and make improvement to the spa operation.

> Oversee Multi-Spa Operations
Provide a senior SPA management role support for a multi-spa operation under the same hotel chain. A sustainable solution for groups without a Group Spa Director.

Our Spa operational consultancy, enhancement can be a quick rescue for your spa if you have facing any issues or not achieving your objectives or goals. Our Professional team could evaluate the SPA, review the objectives, enhance the USP, retrain your team. We do also evaluate any implementations and provide progressive reports and will send professional mystery shopper to ensure the spa is back on track to the professional standard you deserve.

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